New Coronavirus Guidance

The guidance has now changed for the Coronavirus.  Anyone with a new continuous cough and or a high temperature, should self isolate for 7 days from the onset of symptoms. You should not contact 111 unless your symptoms deteriorate.

In line with national guidance we are trying to reduce footfall into the practice to help us with infection prevention and control for the benefit of staff and patients. We are therefore implementing the following changes to our appointment system until further notice.

  • All walk in surgeries are now suspended. All on the day appointments will need to be telephoned and triaged in the first instance. You will only be invited into the practice if the clinician deems it appropriate following that call.
  • Telephone the surgery, do not attend in person. Your call will be answered as soon as possible. As many staff as possible will be allocated to answer the phones
  • Only attend the surgery if you have a pre booked appointment
  • Use the e-Consult system

As from Tuesday 17th March, The Gatehouse surgery will be closed to patients who are not referred there by a clinician. Patients with booked appointments at the Gatehouse will need to be moved to the Easton practice. We will be contacting patients on an individual basis in order to discuss alternative appointments. We are very sorry for the inconvenience but it is deemed necessary at this time in order to minimise risk.

Future pre-booked appointments may be affected. Patients will be contacted should this be deemed appropriate on an individual basis and according to clinical need.

Nursing appointments will be changing. We will be ceasing the following procedures for the time being: spirometry, travel health assessments, and routine blood tests for those that are well.  Asthma, diabetes and COPD reviews may be conducted over the telephone. Alternatively, asthma and COPD patients may complete an online review via our health review and assessment clinic. Patients will be contacted individually if your appointment is affected.

Patients are asked to use the e-Consult system as much as possible. You do not need to have a password as the criteria is that you need to be registered with the practice for individual clinical need.

If you do need to call the surgery, you may be asked some screening questions by the receptionist. Please assist us by ensuring you give our team member all the necessary information needed to deal with your call appropriately.

We are asking all patients with repeat prescriptions to order online, or drop written requests into the practice letter box, rather than coming into the practice. We will send all prescriptions to your chosen pharmacy rather than have you come to the practice to collect. Please ensure that we have your nominated pharmacy.  We will not be taking repeat medication requests over the phone.

The reason for these steps is to prevent any potential spread to our most vulnerable patients. Please be assured that we are taking every step to minimise risk.

As you can imagine, the practice, in common with all NHS services, is likely to be extremely busy over the coming weeks. Please bear with us and we will do our best to support you in these challenging circumstances.

Many thanks as always for your patience and support.