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Appointments
Please follow the guidance below and choose the right service. This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who is best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Urgent appointments for today or tomorrow (Monday to Friday)
Emergencies
There is an emergency doctor on duty from Monday to Friday between 8am to 8:30am, 12:30pm to 1:30pm and 6pm to 6:30pm.
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- contact us online
- phone us on 01305 820422
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Extended access
We also have extended access available. See our Out of Hours information.
Book a Routine Appointment
To request a routine appointment in advance during opening times:
- contact us online
- phone us on 01305 820422 to reach either Royal Manor Health Centre or The Gatehouse Surgery
- use your NHS account (through the NHS website or NHS App) or 01305 820422 to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
We now operate a triage system when you can call the surgery from 8:30am till 10:30am for urgent appointments only.
From 10:30am till 12:30pm routine appointments and enquiries
And from 2:30pm test result and routine enquiries
All appointments are triaged first via clinician.
Phone advice
If you are in need of non-urgent phone advice from the doctor, the best time to phone is before 10am or after 2pm and your name and contact number will be added to the duty doctor’s list. They will call you back between 10am and 1pm.
Sick (Fit) Notes
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception on 01305 820422 before 10:30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable an advanced nurse practitioner to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Change or Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you need to cancel your appointment you can do this online or via phone.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01305 820422 to reach either Royal Manor Health Centre or The Gatehouse Surgery
Out of Hours
Enhanced Access
If you need to see a doctor and the surgery is closed, and it is not an emergency, please go to your local Weymouth Community Urgent Care Centre (CUCC), located at:
Weymouth Community Hospital
Melcombe Avenue
Weymouth
Dorset
DT4 7TB
The walk-in centre is open 7 days a week from 8am to 8pm.
Out of hours services are generally busy, so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.