Appointments

You can make an appointment the following ways:

We now operate a triage system when you can call the surgery from 08:30 till 10:30 for urgent appointments only

From 10:30 till 12:30 routine appointments and enquiry’s

And from 14:30 test result and routine enquiry’s

All appointments are triaged first via clinician.

Online Services

Did you know you can book your appointments online?

Using online services makes it more convenient as there is no need to make a phone call or visit us.  Computer, smartphone or tablet users can make or cancel appointments at a time that suits them, even when the practice is closed.

You can register for our GP online services by completing our online form.

Emergencies

There is an emergency doctor on duty from Monday to Friday between 08:00 – 08:30, 12:30 – 13:30 and 18:00 – 18:30.

Telephone Advice

If you are in need of non-urgent telephone advice from the doctor, the best time to telephone is before 10:00 or after 14:00 and your name and contact number will be added to the duty doctor’s list.  He/she will call you back between 10:00 and 13:00.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you need to cancel your appointment you can do this online or via telephone.

New Ways of Working

Royal Manor Health Care has changed the way that GP appointments are accessed.  When patients call for appointments the initial consultation will be with an advanced nurse practitioner. The the question and answer sheet provides more detailed information.

Should any patient have a concern please contact the deputy practice manager, Emma Smailes