Below you will find our statement of purpose in compliance with the Health and Social Care Act 2008.

Our Mission Statement

To improve the health and well-being and lives of patients under our care.

Our Vision

To work in partnership with our patients, community teams and staff in order to provide the best Primary Care Services possible.

We will also work within local and national governance, guidance and regulations.

Our Aims and Objectives

• To provide high quality, safe, professional Primary Care services in General Practice to all of our patients.
• To focus on prevention of disease by promoting good health and wellbeing and offering care and advice to patients through education and information.
• To involve our patients in decisions made about their care and treatment.
• To work in partnership with our patients, their families and carers in ensuring a positive experience.
• To treat all patients as individuals with the same respect we would wish for our own friends and family.
• All patients, staff and stakeholders will be shown courtesy, dignity and respect at all times, irrespective of ethnic origin, religious belief, disability. This practice will adhere to all standards set out within the Equality Act 2010.
• Listening and supporting people in order that they can express their needs and wants and enabling people to maintain the maximum level of independence, choice and control.
• To work with all partner agencies in order to tackle the causes of, as well as provide the treatment for ill health. Where appropriate involve other health professionals in the care and treatment of all our patients.
• To encourage patients to provide feedback, through the Friends and Family test, Patient Participation Group, patient suggestion boxes, email and NHS Choices reviews.
• We will provide clear, open and transparent processes for any patient, members of other organisations and staff wishing to raise concerns.
• To ensure that all staff, clinical and non-clinical have the competencies to deliver high standards of care. They will have the correct skills and training to carry out their duties to the expected standards.
• All staff will be offered support to do their jobs properly and will be protected from any physical or verbal abuse under the NHS Zero Tolerance guidelines.
• We will provide the best possible environment for patients and staff including cleanliness, safety and confidentiality.
• To operate within a financially sound business.

Our Services

Our services operate under a General Medical Services contract. These are split into three groups:

• Essential Core Standards
• Additional Services
• Enhanced Services

Essential Services

• GP Consultations
• ANP Consultations
• Nurse clinics
• Asthma Clinics
• Coronary Heart Disease
• Diabetes Care
• Chronic Obstructive Airways Disease
• Atrial Fibrillation checks
• Near Patient Testing

Additional Services

• Cervical Cytology
• Contraception
• Child Health
• Certain Minor Surgery Procedures
• Vaccination and Immunisation
• ENG 1 Certification
• Phlebotomy
• Frailty

Enhanced Services

• Childhood Vaccination and Immunisation
• Adolescence Vaccination
• Neo-natal Heb B
• Prostate Cancer follow ups
• Hormonal Contraception
• Extended Minor Surgery
• Leg Ulcer Care
• INR – Warfarin
• Health Checks for people with Learning Difficulties
• NHS Health Checks
• Seasonal Flu
• Shingles Vaccination
• Pneumococcal Vaccination

 Other Services

• Medication Reviews
• Ear Care
• ECG
• Ring Pessary replacement
• Travel Vaccs
• Over 75 Care and Co-Ordination for frailty
• Insurance Claim Reports
• Sick Notes
• Pre-employment and HGV Medicals
• Non-NHS Vaccinations
• Patient Participation Group
• Clinical Commissioning/ Locality Engagement
• Drop in sessions for those socially isolated in conjunction with Island Community Action. Wayfinder and POPPs
• Participation in locality services such as extended access to primary care

Other Primary Care Initiatives

Royal Manor Health Care is keen to explore all new ideas and work. We are part of the Weymouth and Portland Locality and are a member of the Two Harbours Company Federation. We are working with the Weymouth and Portland locality and Dorset Local Authority in reviewing admissions into secondary care and working with the more frail members of our population.

Island Leg Club – held every Thursday 09:00 – 12:00 in the Community 2000 Hall, Easton. The club provides leg ulcer management, advice and treatment of lower leg problems in a social environment. No appointments necessary. Come along for a cup of tea or coffee, cake and chat. Members are treated collectively by the nurses with the emphasis on social interaction which aims to reduce isolation and feelings of loneliness.

Information Technology

The practice uses the SystmOne Clinical system which is consistent with all practices across the Weymouth and Portland Locality. We use this technology to allow patients to access appointments and repeat prescriptions on line. We also have a touch screen check-in which is well used by patients and prevents them having to wait for the receptionist.

Patient Participation

We have an established group who attend regular meetings.

The practice provides clear and advertised ways of raising suggestions, comments and complaints.

Reviewed and updated: April 2019